Set up and equip
We build and equip call centers, customer service and subscriber care.
Call center
Contact centers that keep customers
We set up, staff and run contact centers in Riyadh, 24/7, with the systems, quality and reporting behind them.
Call center
Call center
We bring call centers the best programs and products, so they keep pace with digital transformation and with how contact center technology is changing. The call center is one of the National Company for Business Solutions' core services.
What we deliver
What the call center unit delivers
Manage and operate
We run call centers, customer service and subscriber care for you.
Trained, qualified agents
We provide people trained to serve your customers well.
Platforms and software
Software, systems and platforms for contact centers, customer experience and subscriber care.
Interactive voice response (IVR)
Automated voice and video response systems.
Call recording
A call recording system for quality and compliance.
CRM, integrated
Customer relationship management systems, integrated with the contact center platform.
Reporting and wallboards
Performance reports and monitoring screens for every center.
Training and quality
Structured training and continuous quality for contact centers and customer care.
Why Holool Aloula
Why Holool Aloula?
Proven experience
We have long experience managing and developing call centers. We give each client what they need with the best systems, and keep pace with the technology that lowers cost and raises productivity.
Professional staff
Our agents have the experience, skills and knowledge to give your customers a good experience, with technical support in Arabic and English.
Support 24/7
Call center options that run 24 hours a day, 7 days a week.
The latest technology
Our call center in Riyadh handles inbound and outbound calls, chat, email, social media and an automated chat system.
Customer satisfaction
Our agents are trained in customer relationship management and answer every inquiry professionally. We keep adding new services and automation for satisfaction and business continuity.
More services
Explore our other services
Business process outsourcing
We take over whole functions, from HR operations to talent sourcing, and run them to agreed standards.
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Training
We design and deliver training programs for your teams through our own institute, the Human Energies Training Institute.
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IT solutions
With local and international partners, we design and deliver business applications, information security and digital services.
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Work with us
Your operations, handled
Holool Aloula is a regional leader in business services: outsourcing, IT solutions, training and consulting.
Contact us